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Segment Rate Limit

We currently impose a rolling rate limit on Segment requests of 2000 every 5 minutes. We only count identify and track calls towards this limit.

If you hit this limit you will see the following message in the Segment debugger:

"Segment hard limit reached. Please slow down your requests."

If you are hitting this limit, we recommend either:

  • sending your requests in smaller batches; or
  • if you are using Segment to add or update a large amount of contacts in Autopilot at once, using our bulk add contacts API method instead of Segment. 
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