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What do the numbers on "Live View" mean?

When you publish a Journey, the "Live View" tab becomes available:

Click on this to see how many people have entered each shape in your Journey:

The number on the left is the amount of contacts who have entered the shape.

The number on the right is the amount of contacts who have:

  • ended their journey (i.e. reached the final step, or aren't eligible to proceed, for example in the case of a condition); or
  • are currently being processed (for example, in the case of a delay). 

Note that any contact ejected from a Journey are removed from live view, except for the trigger by which they entered the Journey, and the Eject from Journey action itself.

Learn more about reports to understand why some contacts may have not progressed. 

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